Last updated: 1 January 2025
These Terms govern the relationship between Ascend Studios (“we”, “us”) and any individual or business (“Client”, “you”) that engages our services. By signing a proposal, making payment, or instructing us to commence work, you agree to these Terms.
We provide UGC video production, n8n automation development, and bundled growth packages for SaaS companies. Specific deliverables, timelines, and pricing are set out in a written proposal agreed before work begins. We do not guarantee specific revenue outcomes beyond the guarantee provisions below.
To enable timely delivery, you agree to: provide accurate brand information within 5 business days of kick-off; designate a single approver; respond to feedback requests within 5 business days; and provide required product access or assets on time. Delays caused by these responsibilities may extend timelines without penalty to us.
“Unlimited revisions” means unlimited rounds of feedback within the original brief and scope. It does not include complete creative direction changes after filming, or requests outside the original scope (quoted separately).
30-Day Quality Guarantee. If delivered content does not meet the approved brief, we re-produce it at no extra charge. Notify us in writing within 30 days of delivery.
90-Day Conversion Guarantee. If your primary conversion metric does not improve within 90 days of deployment, we refund 50% of fees paid for that engagement. Conditions: content must be deployed within 14 days of delivery; analytics access or documentation must be shared; baseline must be agreed at project start.
All fees are in USD. Invoices are due within 14 days. Retainer payments are due on the first of each service month. Work begins only after deposit receipt (typically 50% of first month). Overdue invoices after 30 days may incur 1.5%/month late fees.
All IP in deliverables transfers to you on full payment. Until then, all work remains our property. We retain the right to display completed work in our portfolio unless you request otherwise in writing. Raw footage remains our property unless specifically purchased.
Either party may cancel monthly retainers with 30 days' written notice. You will be invoiced for work completed during the notice period. One-time project fees are non-refundable once work has commenced, except under guarantee provisions.
Both parties keep confidential any non-public information shared during the engagement. This obligation survives termination for 2 years.
Our total liability for any claim shall not exceed fees paid in the three months preceding the claim. We are not liable for indirect, consequential, or punitive damages.
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of courts in England and Wales.